Privacy Policy

Effective Date: January 1st, 2026

Papa’s Poutinerie (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including information collected through our text messaging (SMS) services.

Information We Collect

We may collect personal information including:

Name

Phone number

Email address

Order and service details

Delivery or pickup preferences

We may also collect non-personal information such as device type, browser type, and website usage data.

How We Use Your Information

We use your information to:

Process and fulfill food orders

Provide customer service and respond to inquiries

Send order confirmations, pickup or delivery updates

Communicate store information such as hours or service changes

Send promotional or marketing text messages only if you have opted in

Improve our services and customer experience

Text Messaging (SMS) Communications

By opting in to receive SMS messages from Papa’s Poutinerie, you agree to receive text messages related to:

Order confirmations and status updates

Pickup or delivery notifications

Store updates and service announcements

Occasional promotions or special offers

Message frequency varies.
Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase.

You may opt out at any time by replying STOP to any message. For help, reply HELP.

How You Opt In

Customers may opt in to receive text messages by:

Providing their phone number through our website or online ordering system

Submitting a form with explicit consent to receive SMS messages

Participating in in-store or digital promotions

Initiating a text message to us or responding to a keyword-based opt-in

Information Sharing

We do not sell or rent your personal information.

We may share your information only with:

Service providers that help operate our website, ordering systems, or SMS platforms

Delivery, payment, or technology partners necessary to complete your order

Legal authorities if required by law

All third-party service providers are required to protect your information.

Data Security

We take reasonable steps to protect your personal information using appropriate administrative, technical, and physical safeguards.

Your Rights and Choices

You may:

Withdraw consent for SMS or marketing messages at any time

Request access to or correction of your personal information

Contact us with questions about how your data is used

Third-Party Services

Our website and SMS services may link to or rely on third-party platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our SMS practices, please contact us:

Papa’s Poutinerie
📍 2145 King St E, Hamilton, ON
📧 [email protected]
📞 416-940-0095