Privacy Policy

Last Updated: April 1, 2026

Papa's Poutinerie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our shop at 2145 King St E, Hamilton, use our website, or join our Birthday Club/SMS programs.

1. Information We Collect

We may collect the following information:

Contact Information: Name, email address, and phone number, date of birth (when you opt-in to our Birthday Club or SMS updates).

Transaction Data: Details about the products you purchase from us.

2. How We Use Your Information

We use your information to:

Send you birthday rewards and exclusive offers.

Provide updates regarding your orders or deliveries.

Improve our customer service and local marketing efforts.

3. SMS Messaging & Consent

By providing your phone number and opting in, you consent to receive recurring automated marketing text messages from Papa's Poutinerie.

Mobile Information: Your mobile information will not be shared with third parties/affiliates for marketing or promotional purposes.

Opt-out: You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.

4. Third-Party Sharing

We do not sell, rent, or lease our customer lists to third parties. We only share data with service providers (like our SMS platform) strictly to facilitate our communications with you. These providers are prohibited from using your personal information except to provide these services to Papa's Poutinerie.

5. Your Rights

You may contact us at any time to request access to your data, correction of your data, or to be removed from our marketing lists.

6. Contact Us

For more information about our privacy practices, please contact: Papa's Poutinerie 2145 King St E, Hamilton, ON Phone: 289-389-9999